Privacy Policy

1. Introduction

Welcome to We Work On-site (“Company,” “we,” “us,” or “our”). We operate the website www.weworkonsite.com and provide in-home TV repair, CCTV repair, refrigerator repair, and washing machine repair services across the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully. By using our website, you agree to the practices described here.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

• Name
• Phone number
• Email address
• Home or service address (ZIP/postal code)
• Details about your appliance or repair request

b) Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring URL
• Device type (desktop, mobile, tablet)

We collect this data through cookies, web beacons, and standard server logs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and booking requests
• Schedule and dispatch technicians to your location
• Send appointment confirmations and service follow-ups
• Improve our website and user experience
• Send promotional communications (only if you have opted in)
• Comply with legal obligations

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

• Service technicians and dispatch partners — to fulfill your repair appointment
• Payment processors — to securely process any transactions
• Analytics providers (e.g., Google Analytics) — to understand website traffic and usage
• Legal authorities — if required by law, court order, or to protect our rights

All third parties we work with are required to handle your data responsibly and only for the purpose for which it was shared.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our site
• Improve site performance

You can disable cookies through your browser settings. However, some features of the site may not function properly without them.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., TV brand manufacturer pages). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records may be retained for up to 3 years for business and legal compliance purposes.

8. Your Rights (California Residents — CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal data
• Opt out of the sale of your personal data (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We Work On-site 53 Frontage Rd., Building 1 Hampton, NJ 08827

📧 Email: info@weworkonsite.com 📞 Phone: +1 (800) 969-7919 🌐 Website: www.weworkonsite.com