Terms & Conditions

1. Agreement to Terms

By accessing or using the website www.weworkonsite.com or by booking any repair service with We Work On-site (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

2. About Our Services

We Work On-site provides in-home appliance repair services across the United States, including but not limited to:

TV Repair (LED, LCD, OLED, Smart TV, 4K)
CCTV Repair
Refrigerator Repair
Washing Machine & Dryer Repair

We are an independent third-party repair service provider and are not affiliated with, authorized by, or endorsed by any appliance or TV manufacturer. Brand names referenced on our website are for identification purposes only.

3. Service Booking & Appointments

Appointments can be booked by phone at +1 (800) 969-7919 or through our website contact form.
Booking an appointment does not guarantee a fixed price. Final pricing is determined after the technician’s on-site diagnosis.
We will make every reasonable effort to arrive within the scheduled time window. However, appointment times are estimates and may be affected by traffic, prior jobs, or unforeseen circumstances.
You agree to provide accurate information regarding your location, appliance type, and the nature of the problem when booking.

4. Pricing & Payment

All pricing is provided upfront and transparently before any repair work begins. No work will start without your explicit approval of the quoted price.
A diagnostic/inspection fee may be charged for the technician’s visit and assessment. This fee is non-refundable but is typically applied toward the total repair cost if you proceed.
We reserve the right to revise our pricing at any time. Prices displayed on the website are indicative and may vary based on your location, appliance model, and repair complexity.
Payment is due at the time of service completion unless otherwise agreed in writing.

5. Warranty on Repairs

All completed repairs carry a 30-day labor warranty from the date of service.
Parts installed by our technicians may carry a separate manufacturer or supplier warranty, which will be communicated at the time of repair.
The warranty covers the same fault repaired and does not apply to new, unrelated issues, physical damage, or problems caused by misuse after the repair.
Warranty service is provided at no additional charge and requires the customer to contact us within the warranty period.

6. Customer Responsibilities

By booking our services, you agree to:

Provide a safe and accessible work environment for our technician
Ensure an adult (18 years or older) is present at the property during the service visit
Provide accurate details about the appliance and the issue to the best of your knowledge
Not interfere with or attempt to repair the appliance yourself before or during the technician’s visit, as this may affect warranty eligibility
Inform us of any pre-existing damage to the appliance before the technician begins work

7. Limitation of Liability

To the maximum extent permitted by applicable law:

We Work On-site shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website.
Our total liability to any customer for any claim related to a service shall not exceed the amount paid by the customer for that specific service.
We are not responsible for data loss, software issues, or any damage to connected devices resulting from appliance repair work.
We are not liable for delays caused by circumstances beyond our control, including natural disasters, supply chain disruptions, or technician emergencies.

8. Third-Party Parts & Components

Where original manufacturer parts are unavailable, we may use compatible third-party parts of equivalent quality. This will be communicated to you before installation.
We Work On-site does not take responsibility for defective parts supplied by the customer themselves.
Installation of customer-supplied parts may void the labor warranty at our discretion.

9. Manufacturer Warranty Notice

Repairs performed by our technicians are carried out to the highest standard. However, we recommend customers verify their appliance’s manufacturer warranty status before booking a third-party repair, as some manufacturers may have specific conditions regarding third-party servicing.

We Work On-site is not responsible for any manufacturer warranty claims or denials resulting from our service.

10. Cancellations

Appointments may be cancelled free of charge if notice is given at least 2 hours before the scheduled visit.
Late cancellations (less than 2 hours’ notice) or no-shows may result in a cancellation or trip fee.
We reserve the right to cancel or reschedule appointments due to technician unavailability, weather conditions, or other operational reasons, with reasonable notice to the customer.

11. Intellectual Property

All content on www.weworkonsite.com — including text, images, logos, graphics, and page layouts — is the property of We Work On-site and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites for reference purposes. We do not control, endorse, or take responsibility for the content or privacy practices of any third-party sites. Visiting those links is at your own risk.

13. Dispute Resolution

In the event of a dispute arising from our services or these Terms, we encourage customers to first contact us directly to resolve the matter amicably.

If a resolution cannot be reached, disputes shall be governed by the laws of the State of New Jersey, USA, and subject to the jurisdiction of the courts located in New Jersey.

14. Indemnification

You agree to indemnify and hold harmless We Work On-site, its employees, technicians, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of our services, violation of these Terms, or provision of inaccurate information.

15. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at www.weworkonsite.com/privacy-policy.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary, and the remaining Terms will continue in full force and effect.

17. Entire Agreement

These Terms & Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and We Work On-site regarding the use of our website and services.

18. Contact Us

For any questions or concerns regarding these Terms & Conditions, please reach out to us:

We Work On-site 53 Frontage Rd., Building 1 Hampton, NJ 08827, USA

📧 Email: info@weworkonsite.com 📞 Phone: +1 (800) 969-7919 🌐 Website: www.weworkonsite.com