Refund Policy

1. Overview

At We Work On-site, we take pride in delivering fast, reliable, and affordable in-home repair services across the United States. We stand behind the quality of our work. This Refund Policy outlines the terms under which refunds or re-service may be provided for our TV repair, CCTV repair, refrigerator repair, and washing machine repair services.

Please read this policy carefully before booking a service appointment.

2. Service Guarantee

All repair services completed by our certified technicians come with a 30-day service warranty from the date of repair. If the same issue recurs within this period due to our workmanship, we will return to re-diagnose and re-repair at no additional charge.

This guarantee applies to:

• Labor performed by our technicians
• Parts installed by us during the repair visit

3. Refund Eligibility

Refunds are considered under the following circumstances:

a) Service Not Performed If you were charged but a technician did not perform any repair work, you are entitled to a full refund.

b) Repeat Issue Within Warranty Period If the same fault reappears within 30 days of the original repair, we will first attempt a re-service at no cost. If we are unable to resolve the issue after a second visit, a partial or full refund may be issued at our discretion.

c) Incorrect Diagnosis Fee Charged If a diagnostic fee was charged but the diagnosis was found to be inaccurate, you may request a review and potential refund of that fee.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The customer cancels after the technician has already arrived at the location
• A new or unrelated issue arises after the repair is completed
• Damage caused by the customer, power surges, or external factors after repair
• Customer dissatisfaction based on personal preference, not service failure
• Issues caused by improper use of the appliance after servicing
• Parts sourced and installed at the customer’s own request that are incompatible or defective (non-OEM parts)

5. Diagnostic / Inspection Fee

A non-refundable diagnostic fee may apply for the technician’s visit and assessment. This fee is disclosed upfront before any work begins. If you choose to proceed with the repair after diagnosis, this fee is typically applied toward the total service cost.

6. Cancellation Policy

• Free cancellation is available if you cancel at least 2 hours before your scheduled appointment.
• Cancellations made less than 2 hours before the appointment or at the time of the technician’s arrival may incur a cancellation or trip fee.

7. How to Request a Refund

To request a refund or warranty re-service, please contact us within the applicable warranty period:

📞 Phone: +1 (800) 969-7919 (Available 24/7) 📧 Email: info@weworkonsite.com 🌐 Website: www.weworkonsite.com/contact-us

Please have the following ready when you contact us:

• Your name and contact number
• Service appointment date and location
• Description of the issue with the repair

We aim to respond to all refund requests within 2–3 business days.

8. Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days, depending on your bank or card provider. We Work On-site is not responsible for delays caused by third-party financial institutions.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

We Work On-site 53 Frontage Rd., Building 1 Hampton, NJ 08827, USA

📧 info@weworkonsite.com 📞 +1 (800) 969-7919